1. What will I receive after purchase?
You can see the file download button immediately after successful payment.
A digital download file delivered instantly via email and your account page.
2. Are these physical products?
No. Everything is digital-only.
3. What software do I need?
Depending on the file format:
Photoshop, Illustrator, Procreate, Canva, or any image viewer.
4. Do you offer refunds?
No. All digital sales are final.
5. Can I resell the files?
No. Reselling or sharing digital files is strictly prohibited.
6. I can’t download the file—what do I do?
Contact us at [support@kathytrandesign.com] for assistance.
7. Can I use the files for commercial products?
Yes—within the License Agreement restrictions.
8. Do you accept custom design requests?
Yes! Email us your idea.
9. Can I exchange credits back to money?
No. Credits are non-refundable and non-convertible.
10. How many times can I download a file?
Unlimited downloads from your account.